0207

Property is great! Condo was nice, but needs updating.

The room was nice and as described. Unfortunately the management group failed to inform me that after I booked the new owner did not renew the beach service agreement. I talked to them at the front desk and was told the manager would call me. It never happened and I had to go to her. She resolved the issue with the beach service after much arguing and acted like I was an exception, but talking with people at the pool it is apparently an ongoing issue with Aronov and the beach service group. I will never book through Aronov again because of the attitude I received from the front desk and manager.

Wonderful experience, customer service is great and easy access to everything!

The staff on the front desk were very friendly and accommodating. The furniture and furnishings were somewhat dated. Overall, the unit was spacious and comfortable.

Manager's Response

We appreciate getting this Unit in a difficult time for PCB. We prefer being higher up but it worked out fine.Love the girls on the desk (Debbie and Heather) as well as Dennis and Chris (maintenance)

Overall, the stay was good and I would recommend Aqua. It is a great location in town. The only complaint I have is that the path to get down to the beach has ramps until the last 4 or 5 steps. That made it hard for people pulling wagons/carts and also a member of our party is disabled and has issues walking so the steps made it difficult for them to get down to the beach.Having a ramp all the way down would be great.We had a leak in our bathroom but staff addressed it immediately. The light in the kitchen was cracked and the microwave handle was broken but I alerted the staff that the damage was previously done when we arrived so hopefully they will repair those before the next guest.

The location,good. The room ok. Cleanliness was ehh. Dust behind tv's not perfect. The STAFF terrible. On our 5th day, our parking pass had fell off mirror. They towed our car. We had spent all our cash to stay at this pkace$2100.0 all we had left was credit cards. We had to get $120.0 wired to us to get car. They offered no apology, didn't care. Ruined our time. Then that same day when we got back to condo at night. Our door was unactivated. The person at desk had forgot to extend our stay cause we paid for extra night after arrival. We were locked out 3 hours in heat. Little boy crying. Next morning, check out, they were barging in our room AN HOUR EARLY TRYING TO KICK US OUT!; I WAS FURIOUS. NEVER AGAIN

Love staying at Aqua condos. First time staying at this one. Lovely condo with everything you need. The only suggestion I have is to put slip proof mats in the bath tubs. They are very slippery when showering. I almost fell several times. Otherwise great place to stay.

had a wonduful time

It was
Our first stay at the Aqua resort! Our family loved our place and its covenience! Access to beach, closeness to Pier Park snd pools were awesome!

The room was very nice and clean. It had everything we needed and we found hidden treasures under the bed (kiddie pool, beach chairs, snorkles, etc.). Loved the room and loved Aqua. Will definitely be staying there again

Excellent experience, the condo was very nice.

Everyone in our group were very happy with Aqua and our particular condominium. Access to the beach is convenient and that is something we really appreciated. The pools are very nice, too and very clean. We will return!

Loved the location and the magnificent view. Close to Pier Park and several eating places. Several walking paths and close to Wal-Mart for groceries.